FAQ for Property Management


What is property management ?

The administration of residential, commercial and/or industrial real estate. Property management typically involves the managing of property that is owned by another party or entity. The property manager acts on behalf of the owner to preserve the value of the property while generating income. Managed properties include residential and vacation properties, commercial retail space or industrial warehouse space. Property managers are typically paid a fee and/or a percentage of the rent brought in for the property while under management.

why Property management?

1) Rent Collection: A professional residential property management company ("PM's") have systems and strategies to improve rent collection and on-time rent payments. This allows you to ensure swift and consistent rent collection. Quick and consistent rent collection is absolutely critical in this real estate market where good cash flow can mean the difference between success and failure as a real estate investor. 2) Local Knowledge of Rental Rates: Property Manager's have extensive local knowledge of rents and the ability to determine the highest rental rate possible for your property. With the internet and the ability to do large scale searches for rental properties, potential tenants know if your property is overpriced, even by 2000/-. Overpriced properties sit empty while other properties get rented. Knowledge of rental rates is a key factor to fast rentals and quick cash flow. 3) Tenant Screening: A Property Manager requires a detailed written application from each adult with photo identification. Additionally, PM's will run criminal, searches to determine if the application is accurate. PM's will also call past and present employers if needed, landlords and other references. PM's have set requirements and standards for accepting or declining an applicant and thereby ensuring you comply with fair housing rules and other local and state regulations. 4) Marketing Expertise: Property Manger's have years of experience in how to best market your properties so they are rented in the quickest time possible. PM's use both offline and online marketing to maximize your properties' exposure and find qualified tenants quicker. Most PM's utilizes 10, 20 or even 30 different techniques to rent a property quickly which reduces your carrying cost of a vacant property. 5) Property Law and Regulations: Property Manger's have extensive and up-to-date knowledge of property laws and regulations and will assist you in making sure you are in compliance with your local state rules and regulations. These rules and regulations include complying with fair housing regulations, 6) Tested and Reliable Professionals: residential property management company's will already have vetted numerous vendors, suppliers and contractors to make sure they provided good quality work at reasonable prices. Failure to properly vet these professionals can be a costly mistake. Many Owners overlook this function because they do not know how to do it or because it is a time consuming and laborious process. 7) Inspection Reports: Property Manger's perform property inspections before, during and after a tenancy. Additionally, most PM's will perform routine property inspections at least every 180 days. Your PM should be responsible for preparing frequent written inspection reports for each of your properties. Faults in your property that are found quickly can be resolved before they become expensive items of disrepair.(If the owner wants) 8) Financial Records and Security Deposit Escrows: Property Manger's will provide detailed income and expenses reports as well as cash statements every month saving you the bookkeeping headache. Additionally, PM's will also manage your security deposit escrow funds and make sure you are in compliance with local and state regulations. PM's will provide end-of-year tax reports for your accountant or financial advisor. 9) Emergency Calls and Shield You From Tenants: A residential property management company will shield you from emergency maintenance calls and tenant headaches. Imagine never having to deal with late night "my toilet is overflowing" call. 10) Low Costs: A PM should only be charging around 6% to 10% of the monthly rent collected. Assuming a monthly rental rate of 10000/- per month that is a fee of 600/- to 1000 per month. This is less than 19/- per day! Can you possible do all these things for less than 19/- per day? 1. Bonus Reason! FREE TIME: A good residential property management company will free up your time for doing deals that make money. I mean serious money as opposed to dealing with non-money producing activities like tenant and property management

Why Propozone Technologies Pvt Ltd.?

The team has a experience of more then 8years in the fled of Real-estate, the director Jitendra Ingwale was done a course on real estate just to know the legalities and responsibility of real-estate. Propozone Technologies Pvt Ltd can be trusted and is trusted in the real-estate market.

Why pay for the service which is not to be used?

The services that the property management is providing are very important and it does not make since to avoid any of the services, but we are open to were from you about the services that you would not like to use.

What all thinks should be taken care for renting ?

1. DECIDING RENT 2. ADVERTISING THE HOUSE 3. PREPARATION OF LEASE AGREEMENT 4. REGISTER THE LEASE 5. POLICE VERIFICATION 6.PREPARATION OF LEASE AGREEMENT 1) Name, address, father's name of both the tenant and the landlord should be clearly mentioned. 2) It should be verified that the lesser is the legal owner of the property or a person duly authorized by him or a person authorized by a court to enter into such a contract. 3) The rent should be clearly mentioned (also whether it includes maintenance fee). The quantum of increase in rent and from which date should also be made clear. The mode of payment, whether in cheque or cash, plus the date of payment, is also important. Any interest to be paid in case of delayed payment should also be stated clearly. 4) The period of tenancy should be clearly mentioned. The security amount and the lock-in period are also important. How the amount will be refunded or whether it will be adjusted in the advance rent should also be clearly mentioned. 5) Who will pay water, electricity and maintenance charges is also important. 6) In case the flat is furnished, a list of fittings and fixtures should be made and penalty for damage decided in advance. The landlord should also check plumbing, electrical, sanitary fittings, etc, and mention their condition in the agreement. Details of the condition of walls, ceilings and rooftop should also be mentioned so that there is no dispute over damage to the house, if there is any. 7) The purpose of tenancy should be clearly written- whether it will be used for commercial or residential purpose. 8) The process for premature termination of the lease. 9) The agreement must specify the availability of facilities like common passage, roof, park, swimming pool, car parking, library, club, gymnasium, etc, besides the demarcated property, and charges payable, if any, for these. This list is not exhaustive. The landlord and the tenant can add as many conditions as they want.

What documents are required for renting a flat ?

1. Any one Index II copy/ MSEB bill / Property Tax. 2.Owners Pan Card. 3. Photos (pass port size)

What are the documents required to take a flat on rent?

1. Address proof. 2. Pan Card. 3. Photos (pass port size) 4. Companies letter stating your address and working address.

What is police verification?

This process helps in background check of the tenant. Not doing this is a punishable offence under Section 188 of the Indian Penal Code. This lowers the risk that the house is not being rented out to a personal with criminal background. For this the landlord simply has to fill the verification form and submit it to the local police station along with identification proof of the tenant. The forms are available online on websites of state police departments. Apart from the above, the landlord should periodically visit the premises to check whether the tenant is violating any condition or if he has sublet the property. If yes, he can demand that he vacate the house. If the tenant refuses to vacate, the landlord can approach the authority which oversees disputes related to rent with all the documents.

What is FRO (for Forenner taking a flat on rent in India?

Any Hotel/ Guest House/ Dharmashala/Individual House/ University/ Hospital/ Institute/ Others etc. who provide accommodation to foreigners must submit the details of the residing foreigner in Form C to the Registration authorities within 24 hours of the arrival of the foreigner at their premises. This will help the registration authorities in locating and tracking the foreigners. This document provides the functionality of registration process of Hotel/ Guest House/ Dharmashala/Individual House / University/ Hospital/ Institute/ Others etc. owners for Form-c.

why to do a registered agreement for rent ?

Any agreement for immovable property for the value of Rs.100 and above has to compulsorily registered. In your case if the total consideration of your agreement is more than Rs.100/- you have to register the agreement.

What types of rent agreement can be done ?

1. leave and licence agreement 2.lease agreement

What if I am not in India and want to rent my place ?

POA can be given to a well now person of yours.

What if I am out of India and want to take a place on rent?

You can take the place on rent but if you are allowing some person other then you in the house you have to inform the owner and make sure there is no illegal thing happening in the place if so you will be responsible for the act.

What all things are to be taken care by the owner if we is renting a property ?

Agreement is a legal document which binds the landlord and the tenant to a set of mutually agreed conditions. .. 2..ADVERTISING THE HOUSE .. 3.. PREPARATION OF LEASE AGREEMENT .1) Name, address, father's name of both the tenant and the landlord should be clearly mentioned. 2) It should be verified that the lesser is the legal owner of the property or a person duly authorized by him or a person authorized by a court to enter into such a contract. 3) The rent should be clearly mentioned (also whether it includes maintenance fee). The quantum of increase in rent and from which date should also be made clear. The mode of payment, whether in cheque or cash, plus the date of payment, is also important. Any interest to be paid in case of delayed payment should also be stated clearly. 4) The period of tenancy should be clearly mentioned. The security amount and the lock-in period are also important. How the amount will be refunded or whether it will be adjusted in the advance rent should also be clearly mentioned. 5) Who will pay water, electricity and maintenance charges is also important. 6) In case the flat is furnished, a list of fittings and fixtures should be made and penalty for damage decided in advance. The landlord should also check plumbing, electrical, sanitary fittings, etc, and mention their condition in the agreement. Details of the condition of walls, ceilings and rooftop should also be mentioned so that there is no dispute over damage to the house, if there is any. 7) The purpose of tenancy should be clearly written- whether it will be used for commercial or residential purpose. 8) The process for premature termination of the lease. 9) The agreement must specify the availability of facilities like common passage, roof, park, swimming pool, car parking, library, club, gymnasium, etc, besides the demarcated property, and charges payable, if any, for these. This list is not exhaustive. The landlord and the tenant can add as many conditions as they want. .. 4.. REGISTER THE LEASE ... 5..POLICE VERIFICATION...

why written notice of termination?

It is necessary to have all the legal thing in written and as the rent agreement is also register.

why a new agreement has to be done if the old person is taking the same flat?

As the term of the agreement is over and the old agreement stands nothing in legal stand so always make a new agreement and get it registered.

What are the important clauses in a rent agreement ?

1) Name, address, father's name of both the tenant and the landlord should be clearly mentioned. 2) It should be verified that the lesser is the legal owner of the property or a person duly authorized by him or a person authorized by a court to enter into such a contract. 3) The rent should be clearly mentioned (also whether it includes maintenance fee). The quantum of increase in rent and from which date should also be made clear. The mode of payment, whether in cheque or cash, plus the date of payment, is also important. Any interest to be paid in case of delayed payment should also be stated clearly. 4) The period of tenancy should be clearly mentioned. The security amount and the lock-in period are also important. How the amount will be refunded or whether it will be adjusted in the advance rent should also be clearly mentioned. 5) Who will pay water, electricity and maintenance charges is also important. 6) In case the flat is furnished, a list of fittings and fixtures should be made and penalty for damage decided in advance. The landlord should also check plumbing, electrical, sanitary fittings, etc, and mention their condition in the agreement. Details of the condition of walls, ceilings and rooftop should also be mentioned so that there is no dispute over damage to the house, if there is any. 7) The purpose of tenancy should be clearly written- whether it will be used for commercial or residential purpose. 8) The process for premature termination of the lease. 9) The agreement must specify the availability of facilities like common passage, roof, park, swimming pool, car parking, library, club, gymnasium, etc, besides the demarcated property, and charges payable, if any, for these. This list is not exhaustive. The landlord and the tenant can add as many conditions as they want

What are the roles that Propozone Technologies Pvt Ltd is involved ?

Specific login ID for owner. Multiple property could be managed under sole login ID Tenant records Owner records Billing records for repairs Police verification of tenant Property tax records Electricity bill records Society maintenance records Rent agreement ROI calculator Notification for due dates of rent escalations Notification for due dates of property tax Notification for due dates of renewal of agreement Notification of supervision Home Insurance Setting Rent- the property manager knows how to set the right rent level to attract tenants to your property. They have an understanding of the market where the property is located and have looked at comparable properties in the area Collecting Rent- they play the role of the enforcer. They ensure optimal cash flow by setting a date to collect rent each month. Adjusting Rent- the property manager may increase the rent as per an agreement by a fixed percentage each year. Finding Tenants- property managers are responsible for marketing the property to fill vacancies. We know where to advertise and what to include in their ads. They also understand what attracts tenants, so they can suggest making cosmetic improvements to help makeover the property. Screening Tenants- We are responsible for sorting through the prospective tenant applications to find the tenant that is the best fit for your property. There is a consistent screening process, including running credit checks and criminal background checks, which can decrease your chances of being cheated. Experienced property managers have seen hundreds, even thousands, of tenants, so we have a better idea of how to select the right tenants; those who will pay their rent on time, have a longer tenancy and create less problems. Handling Leases- We are responsible for setting the length of the lease and making sure it has all the necessary provisions to protect the owner with consultation of lawyer while executing the agreement . This includes determining the amount of security deposit required. Handling Complaints/Emergencies- We are paid to deal with maintenance requests, noise complaints and have the necessary contacts to handle emergency situations. Handling Move Outs-when a tenant moves out, the manager is responsible for inspecting the property, checking for damages and determining what portion of the security deposit will be returned to the tenant. After move out, they are responsible for cleaning the unit, repairing any damages and finding a new tenant. Dealing With Evictions-when a tenant does not pay rent or otherwise breaches the terms of a lease, the property manager understands the proper way to file and move forward with an eviction. Maintenance- they are in charge of performing preventative property maintenance to keep the property functioning in top condition. For example, they are personally in charge of, or must hire someone to, exterminate, check for leaks, landscape and remove trash. This maintenance aims to keep current tenants happy and attract new tenants. Repairs-when there is an issue, the property manager must attend to it themselves or must hire someone to attend to it. They often have a large network of reliable plumbers, electricians, carpenters and other contractors. Vacant Properties- property managers are often hired to look after vacant properties to make sure there has been no vandalism and to perform routine maintenance. They also make sure contractors and other repairmen are completing their work in a timely manner. Managing Budget- Manager must operate within the set budget for the property. In certain emergency situations when the occupants (tenants) or physical structure (investment property) are in danger, manager would take appropriate action after a confirmation on a phone call (w/o written authorization) from the owner. The property manager can assist the property owner with understanding how to file taxes for the investment property.

What is POA ?

A power of attorney (POA) or letter of attorney is a written authorization to represent or act on another's behalf in private affairs, business, or some other legal matter, sometimes against the wishes of the other. The person authorizing the other to act is the principal, grantor, or donor (of the power).

who can give a POA ?

The owner can give POA to any known person, but if it is a General POA then it can be given in the blood relation or close family.

I already have a leasing agent I would like to use, can I just use Owl for property management and not leasing?

Yes, absolutely. We are happy to work with any leasing agent you have a relationship with, we just ask that they use our lease documents when they find a tenant

For who many years should the agreement be done ?

It does not matter but the if the term exceeds 10years then stamp duty amount changes and you have to make a Lease deed.

What are the services that Propozone Technologies Pvt Ltd provided other then management?

pest control, Pet control, Eviction Procedures, Inspection of the property, Tenant Purchasing a Home, Vacancy, Rental Increases / Lease Renewals:, and Breaking the lease. Some examples that fall outside of normal management service are also handled.

Where will my property be advertised?

Propozone Technologies Pvt Ltd utilizes both electronic and print media to saturate the local market including over 10 websites and premium placement advertising. Having a working relationship with both local newspapers and the campus publications. we are able to advertise year round. This ensures that our pipeline of qualified Tenants is full at all times making it easier to shorten the amount of time your property is vacant. In addition to being at the top of the Google and Yahoo search engines, Propozone Technologies Pvt Ltd properties are posted on numerous other sites. Campus emails, Fraternity and Sorority list-serves, and our extensive flyer campaigns. Depending on the type of property ( Condo, Apartment) Propozone Technologies Pvt Ltd will use its experience marketing program to decide when and where to list the property to achieve the most success.

Do I have to pay for advertising?

All our advertising costs are FREE!

As the property owner, how involved do I have to be?

We strongly encourage our clients to take advantage of the fact that we are a full service management company. Propozone Technologies Pvt Ltd sent yearend statements to keep you apprised of your bottom line. Propozone Technologies Pvt Ltd will keep you updated on every aspect of your property including the rental rates & terms, and necessary repairs. Our main goal is to do the worrying so that don't have to!

When will I receive the rent each month?

Standards date 5th of every month but we have to consider the agreement date also

Do you handle evictions?

Yes, we can send the proper legal notices and then can coordinate the actual eviction with an attorney. The attorney fees are the responsibility of the owner.

Were do you manage properties ?

All over pune.

Do you have a emergency helpline ?

8446666993

Can I refer my friends to you for property management services?

Of course, and thank you for asking. Anyone interested in our services can call our office at 8446666993 or contact us here.

Do you have a pet or smoking policy for properties that you manage?

It is recommended that a property owner be pet friendly where possible. Please note that by not accepting or considering pets you may be limiting your rental audience. Dog breeds considered aggressive are restricted. No smoking is allowed at any of our managed properties.

Do you require home insurance for the homeowner / landlord or rental insurance for the tenant?

Yes.

How do I sign up for property management services?

Get started by Inquiring About Our Services.

How do you handle property maintenance?

Our in-house maintenance department dispatches service vendors for routine maintenance. Maintenance dispatchers are on call during after-hours, weekends and holidays for maintenance emergencies.

How do you screen and select rental applicants?

Tenant applications are processed electronically and include credit, criminal, sex offender and past eviction background searches. Our scoring and tenant recommendation policies are built on industry standards and are followed to ultimately accept or decline prospective tenants.

How do you show the properties you manage?

We require all showings to be Agent assisted. No property access is granted unless the prospective tenant is accompanied by a licensed Agent. We use security code lockboxes on each property so that other Agents / Realtors do not have to sign out a key at our office. Signing out keys is a deterrent to Agents/Realtors and, in many cases, they will not show your property due to the extra time and gas required to pick up a key and take it back to the office.

How will you advertise my property?

We advertise listings aggressively online through our website, local Multiple Listing Service (MLS), and multiple listing-syndication sites that blast your listing across the internet. On the ground, we place For Rent signs at the properties.

I would like to manage my property myself. Can you help me find a tenant?

Yes, we call this our "Procurement-Only" service option. We will find a well-qualified tenant, prepare the lease between you and the tenant, collect the first month rent and collect the security deposit. We then turn the lease and security deposit over to you and you assume management responsibilities for the lease term.

Should I rent or sell my home?

This is a popular discussion point in our given economy. If you are undecided on renting versus selling then consider this scenario: Why not market your home for sale and rent at the same time? Propozone Technologies Pvt Ltd has the resources and relationships with top producing Realtors to help you market your home for sale while searching for a well-qualified tenant at the same time. We will refer you to a top producer at no charge to you to ensure you have the absolute best resources to assist you in your real estate needs. When the best first option, Buyer or Renter, comes along then simply terminate the other option.

What contracts do you use with homeowners / landlords and tenants?

work order

What fees will you charge me if I want to rent my property?

For our Turn-Key service option, the following applies:There are no hidden fees or monies due upfront. If your property is rented within 1 to 30 days of listing the rate is 30day rent, 30 to 120 days the rate is 15days rent, 121 days or longer the rate is 10days rent.

How long will it take to lease my property?

At True, our average time to lease your property varies depending on market conditions, however in recent months it has averaged less than 10 days. We begin marketing your property the day it becomes available to rent and unlike many other real estate companies, we have a team of specialised leasing consultants focused solely on finding you a qualified tenant in the quickest possible time.

How do you determine the best rent for my property?

We always strive to get you the maximum rent possible, however we also must keep in mind setting the correct market rent to get your property rented as soon as possible. To do this, we consider these factors: 1. Demand : is there currently a high or low demand for rental properties? This can be seasonal and affected by a number of factors. 2. What is available now : we look at properties currently available for rent and consider their location and features for comparison to calculate a maximum rent for your property. 3. What we have rented right now : We compare your property with What we have currently rented, taking into account property location and features. These factors allow us to give you enough information to set the right rent for your property.

What if I want a rent amount that is higher than your recommendation?

You may place your property on the market at Whatever rental amount you wish. However, keep in mind that it is market demand that sets the rent, and if the market (i.e. prospective tenants looking for a rental property) think that the asking rent is too high, your property may stay vacant longer than necessary. With this in mind, be aware your annual rental return will be reduced by 2% for every week it is vacant!

What is the length of the average tenancy?

For residential properties, the fixed term is usually 6 or 12 months.

Do you guarantee the tenant?

We can never guarantee the performance of the tenant for your property. We can only use our professional skills and experience to verify that the tenant can afford to pay the rent and to form an opinion on whether the tenant will maintain the property to an acceptable standard.As the paying of rent and the maintaining of the property is purely voluntary on the tenant`s part, we cannot guarantee any tenancy outcome. This is a landlord risk that comes with owning an investment property. We recommend that you take out landlord protection insurance if the risk greatly concerns you.

May I give you some special instructions?

Yes. You may give us some special instructions in relation to the property and the way it is managed, provided the instructions are lawful. These special instructions will need to be either specified in the Management Agency Agreement or provided in writing to us.

If I allow a pet at my property, What expectations will be given to the tenant regarding the pet?

If a pet is permitted we will provide the tenant with strict written conditions. The major conditions would be that: 1. The pet may not come inside the property. ( in case of a Bungalow) 2. The pet must be removed from the property if it becomes annoying or bothersome to neighbours (after reasonable warning has been given in writing). 3. The tenant must be responsible for any damage caused by their pet, and clean up any mess left by the pet. 4. The tenant must have the carpet professionally cleaned and the property professionally fumigated upon vacating the property.

If the tenant has a pet, can I ask for an extra bond (a pet bond)?

Unfortunately no!

What happens when the Tenancy Agreement expires?

The Agreement continues on a continuation (or holding over) basis. Each party will then be required to give the following notice period to terminate the Agreement: - Tenant: 30days - Owner: 30 days It is not necessary to renew a Tenancy Agreement when the fixed term period ends. While we can request that a tenant renew their Tenancy Agreement for a further fixed term, we cannot insist that they do so. Any renewal agreement must be mutually agreed between the parties.

What keys must be supplied to the tenant?

All tenants listed on the Tenancy Agreement must be given a full set of keys. This includes keys to all external doors, windows, garage or letterbox locks.

How secure must the property be?

The law requires that an owner must provide and maintain locks and other security devices to the property in order for the property to be "reasonably secure". It is recommended that key operated deadlocks be fitted to all external doors and windows.

What if the tenant wants the locks changed?

If the tenant wishes to alter the existing locks or add other security devices to make the property more secure, the tenant must obtain the owners prior consent and pay all costs. The tenant must provide the owner/agent with a copy of any new keys.

What about smoke alarms, light globes and tap washers?

It is the landlord's legal responsibility to provide working smoke alarms and light globes, and to fix any leaking taps prior to the commencement of the tenancy.During the tenancy, the tenant is responsible for replacing any smoke alarm batteries and light globes.We are not legally qualified to check the functionality and suitability of certain types of smoke alarms and as such recommend the use of qualified professionals for that purpose.

Who pays for water usage?

If there is no individual meter for the rented premises, as in the case of blocks of older style units, a tenant cannot be changed for water usage. However, the tenant is responsible for any cost of water used during the tenancy if the property has an individual water meter and has legally prescribed water efficiency devices.

The property is a house, who is responsible for maintaining the lawns and gardens?

Unless otherwise agreed, the tenant is responsible to maintain the lawns and gardens to the standard they were given at the start of the tenancy. If the property is provided with watering systems these need to be working and kept maintained during the tenancy.

Can I inspect the property whenever I like?

You can, however, the tenant needs to be given 7 days notice. The Owner/Agent are limited to a maximum of 4 inspections in any 12 months period.

How can I terminate the tenancy?

There are 3 main ways that a tenancy can be terminated. 1. To end the tenancy at the end of the fixed term - Either party can give at least 30 days notice to end a tenancy when the fixed term of the agreement is due to expire. Or as per the aggrement clouse 2. To end a tenancy after the fixed term has expired (i.e. a continuing tenancy) - A tenant is required to give at least 30 days notice and the owner must give at least 30 days notice to terminate the agreement any time after the fixed term has ended. 3. To end a tenancy due to a breach - A 14 day termination notice may be given at anytime if either party breaches a term of the agreement, or if the tenant is more than 14 days in arrears of rent.

Can a tenant break the Tenancy Agreement?

Residential Tenancy Agreements are legally binding contracts. However, if a tenant wishes to break the Agreement and vacate the property before the fixed term expires, the tenant is responsible for the following: - rent until the date a new tenant takes over the property, or until the fixed term expires (whichever happens first) - any agreed advertising costs - the owner's costs of a letting fee. It is important to note that the owner/agent must make reasonable efforts to minimise any potential losses the tenant may suffer in this situation.

Who pays for damage by the tenant?

The question of What constitutes damage and What is considered acceptable "wear and tear" is always an issue in property management. In cases of damage to a property attributable to a tenant that is not considered normal wear and tear, normally the bond will provide sufficient protection to remedy the damage. If not, the owner can take action in the Tribunal against the tenant. Also, landlord protection insurance can cover this type of situation.

What about someone to contact in emergencies?

If it may be difficult to contact you on a routine basis, we suggest that you nominate someone locally to act as your representative in case of an emergency and that this person is advised of the extent of their authority. That person's name and contact details should be recorded in the Management Agency Agreement or alternatively, provided to us in writing.

What should I do if I change my address, bank account, phone numbers, email address, etc?

Please notify us in writing as soon as possible.

What do I do if I misplace a rent statement?

You can go to the website and use your Owner login user name and password to locate and reprint rent statements. Alternatively, you can make contact with your personal senior property manager who can arrange for a replacement statement to be sent to you.

What happens to any mail that comes addressed to me at the property?

ask the tenants to forward to us any mail addressed to you, however, they are not always as diligent with this as we would like.

If I want to sell my property, can True Property help?

Yes, we have our own real estate sales team to service the needs of our property management clients. For information on how we can help you sell your property or assist you in buying another property, contact your personal senior property manager.

What happens if something in the house breaks or stops working properly?

Any damage to any part of the property must be reported immediately. This includes damage to appliances, the interior or exterior of the house, or any features such as the A/C, water heater, or electronic garage door opener. Problems should be reported online at our website on our Repair Request page. In the event of an emergency, immediately call our office at 8446666993.

Is Propozone Technologies Pvt Ltd willing to work with contractors that I prefer?

Yes, we are happy to work with any insured contractors you have previous relationships with, except in emergency situations. If an issue in a unit needs immediate attention and we are unable to reach your contractor, we will use one of ours to ensure the issue is taken care of in a timely manner

I do not want Propozone Technologies Pvt Ltd to pay some bills for my property (i.e. taxes, mortgage payments, etc), is that okay?

Yes, we do not require that owners have us pay all bills. Owners are welcome to continue to pay any bills related to the property that they prefer.

Does Propozone Technologies Pvt Ltd Management work with any overseas clients?

Yes, we work with both investors and homeowners living out of state and overseas. We are accustomed to accommodating Skype and international phone calls. We can also accept and send money via wires when necessary.

Can I refer my friends to you for property management services?

Of course, and thank you for asking. Anyone interested in our services can call our office at 8446666993 or contact us here www.castlenurture.com.

Are you the cheapest company in town?

Probably not, but we are certainly not the most expensive. In fact, our rates are very competitive. We believe our service is the best in the industry and our staff are the most qualified. You get great value for money using Property Management Works and there are no hidden costs.

How do I sign up for property management services?

Get started by Inquiring About Our Services. Or just call us or send an inquare on the our web site www.castlenurture.com


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